Frequently Asked Questions
FAQ
1. How can I choose the right size for my baby?
On each product page you’ll find a detailed Size Guide with measurements in inches and centimeters. If you’re unsure between two sizes, we always recommend choosing the larger one, babies grow incredibly fast!
2. How long will it take to receive my order?
We know you can’t wait to see it! Orders usually arrive within 5–7 business days within mainland Spain.
Once your package leaves our warehouse, you’ll receive an email with a tracking number so you can follow its journey.
3. What payment methods do you accept?
You can pay 100% securely using:
- Credit or debit card
- PayPal
- Bizum
- Apple Pay
We never store your card details—your family’s security always comes first.
4. How do returns and cancellations work?
We want you to love your purchase, but if you change your mind, that’s completely okay! You have 14 calendar days from the day you receive your order to request a return.
How do I start a return?
Just email us at [your contact email] with your order number and we’ll guide you through the process.
Product condition
To be eligible for a return, the item must be in its original condition, with tags attached, unused, and in its original packaging.
Health & Safety (Important)
For health and hygiene reasons, we cannot accept returns of sealed items that have been opened, such as pacifiers, teething toys, baby tableware, or personal hygiene items. The safety of every Pepotita baby is our priority!
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item is defective, in that case, we’ll take care of everything.
5. My product arrived defective. What should I do?
We’re so sorry about that! While we carefully inspect every order, mistakes can occasionally happen.
All our products come with a 3-year legal warranty. Please contact us right away and we’ll arrange a replacement or repair at no cost to you.
6. Do you ship to the Canary Islands, Ceuta, or Melilla?
Yes, we do! We love reaching every corner.
Please note that shipping times and costs may vary slightly, and any customs duties or import fees (if applicable) are the responsibility of the customer.
